Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unused, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, or for any return questions, you can contact us at info@nutrirox.com

Non-cancelled subscription policy

All recurring subscription orders that have not been cancelled at least 24 hours prior to renewal are non-refundable under all circumstances, unless explicitly approved by Nutrirox. Similarly, any product swaps, address updates, or other account changes must be completed through your account at least 24 hours before renewal.

In order to receive a refund for these items, you must return your item(s) in the same condition that you received it - unused, in its original packaging.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note all issues, damages and undelivered items must be reported to the team within 14 days of delivery as shown on your tracking link.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@nutrirox.com